NHS England has produced an information page called You and Your General Practice. This guide sets out what patients can expect from their GP practice and what practices ask in return, so that everyone understands how to get the best from general practice services.
What the guide includes
The page explains:
What you can expect from your GP practice
Your GP practice is here to support your health and wellbeing. The guide explains the standards you should receive when accessing services, such as being treated with dignity and respect, being offered safe and effective care, and being listened to.
What your GP practice expects from you
To help us provide care efficiently and fairly for everyone, the guide outlines what practices ask of patients. This includes things like attending appointments on time, treating staff respectfully, and cancelling appointments you no longer need so they can be offered to someone else.
Working together
The relationship between you and your GP practice works best when there is clear communication and mutual understanding. The guide highlights how both patients and practices can work in partnership to improve health outcomes and make sure care is accessible for all.
Feedback and concerns
The NHS encourages feedback so that services can continue to improve. The guide explains how you can share your experiences, give suggestions, or raise concerns if you feel something has not gone as it should.
Why this matters
“You and Your General Practice” has been designed to:
- Give patients clear information about how GP practices work.
- Make it easier to know what to expect when you use GP services.
- Help both patients and staff have a positive, respectful experience.
- Support good communication and reduce misunderstandings.
Read the full guide
You can view the NHS England charter in full here: You and Your General Practice – NHS England
We encourage all our patients to take a few minutes to read this page. It provides useful insight into how general practice works and how we can all play a part in keeping services effective, fair, and supportive for our whole community.
You can view the Integrated Care Board information page here: West Yorkshire ICB information
Our practice has also nominated a YYGP Lead, our Practice Manager, who will act as a point of contact should you wish to provide feedback or raise any concerns about the charter.