GP Triage Hub goes live Posted or Updated on 18 Nov 2024

From Wednesday 3rd July 2024 we will move to our GP Triage Hub model of care, where a clinically-led team of trained staff will review all patient requests equitably and based on clinical need they will recommend the most appropriate next steps.

Full details of this new system can be found on our GP Triage Hub page

From Wednesday 3rd July a better way to request support from your Practice

How will we do this?

• We will operate a new system, which will apply however you contact us; whether it's online (via PATCHs using the NHS App or our website), in person or by phone
• You will need to provide the same information however you contact us and this will be reviewed by our Triage Hub - as skilled team including GPs and Advanced Clinical Practitioners
• If you can, please complete your request online as this will free up the phones and our staff for patients who need more support
• If you ring us you can use our automated system called Telephone Assist and be guided through the process or you can speak to a member of our team
• If you visit the surgery, you'll be asked to fill in a paper form. If you are unable to do this yourself a member of staff will help you
• Staff in our Triage Hub may contact you to ask for more information
• Once our Triage Hub team decide on the best option, you will be contacted either to make an appointment or be provided with advice and guidance. You may be directed to another service that is more appropriate for your care
• We will contact you by phone or by sending a text message
• The online form to send in clinical requests will be available weekdays from 8am
• For more information and detail, please visit our website at www.diamondmedicalgroup.nhs.uk