Online Services

PATCHs

PATCHs is the tool you should use to contact the practice to request an appointment with a new health problem, in relation to an existing health problem, with a new administration request (such as fit note, letters, referrals etc) or anything else as an alternative to using the telephone.

You can access PATCHs from the link below or on our homepage or you can use the NHS App. You will need to register for an account to use PATCHs and once registered all you have to do is answer a few simple questions and PATCHS will get you the help you need quickly. A password is required to log in to PATCHs.

Watch this short video for instructions on how to contact us through PATCHs.

Access PATCHs by clicking here

User guides, with easy to follow instructions to help you with PATCHs can be found below:

• Creating a PATCHs account
• Contacting your GP for yourself
• Contact your GP for someone else
• Changing your contact details using PATCHs
• Resetting your password in PATCHs
• Accessing PATCHs via the NHS App

NHS App

The NHS App puts you in control, with access to a range of NHS services at your fingertips. It is a quick and easy way to access your GP surgery. There are many ways the NHS App can help you manage your health online, which include:

• Contacting the surgery (you can access PATCHs via the NHS App)
• Ordering repeat prescriptions
• Viewing test results and your medical record
• Send and receive messages
• Check your symptoms and get instant advice

Using the NHS App is quick and easy and can be done on a smartphone, tablet or computer.

Watch this short video for more information on the NHS App

There are many ways the NHS App can help you manage your health online.

Click here to see some short videos on how to use the NHS App

Alternatively, click on the User Guides below for more information and easy to follow instructions:

• Quick guide to getting started with the NHS App here (PDF, 2.43MB)
• Contact your GP surgery, including requesting an appointment (using PATCHs) (DOCX, 3.23MB)
• Order repeat prescriptions (PDF, 889KB)
• View your GP health record (PDF, 212KB)
• Send and receive messages (DOCX, 17KB)
• Do more with the NHS App (PDF, 2.42MB)

Patient Online Services (SystmOnline)

You can use Patient Online Services to order your repeat prescriptions, manage your appointments, check test results and check your medical records. You will need to register to use SystmOnline and once registered you can use fingerprint or facial recognition. You can access SystmOnline by clicking on the links below.

Access the SystmOnline Patient Online Services.